I wanted to take a minute and thank you for the incredible service and relationship you’ve provided our company. We’ve been using your Mystery Shopper program for many months and are thrilled with the qualitative results and details given in the Mystery Shopper Reports. We rely on your service so much that our manager bonus structure is based on the results of your Mystery Shopping reports. The customer service from our account manager is outstanding and we look forward to continuing to use your service for many years to come.
We have seen nothing but great results from our partnership with Goodwin Hospitality. The team they have in place has always made us feel like family, and their support and response time is outstanding. We have evolved our shop program dozens of times over the years, and our representatives at Goodwin have had changes made and secret shoppers implemented at the drop of the hat. If you like a devoted team, great results and fantastic feedback, these are your guys and gals.
Goodwin Hospitality is an organization comprised of caring and committed professionals who take a sincere approach with every client, and provide multiple services under one umbrella to help strengthen the partnership and deepen the impact. The well-rounded platform of services includes recruiting support, mystery shopping, exit interviews, guest satisfaction surveys and cutting-edge field audit technology. Kelley Jones Hospitality proudly recommends a partnership with Goodwin Hospitality based on our own experiences interacting with their team, and our knowledge of the integrity of their services.