Goodwin Hospitality has always been committed to helping our clients reach their fullest potential. A Mystery Shopper Program allows our clients to improve their bottom line by monitoring and positively impacting guest satisfaction.
Mystery Shopping with Goodwin Hospitality provides our clients with
- Detailed guest feedback
- Online reporting to track long and short term trends in your guests’ feedback
- An inside look at the guest experience through the eyes of your patrons
- Insurance against loss prevention
- Staff accountability through consistent application
- New guests that contribute directly to top line sales
- Franchise compliance to ensure that your brand is being represented correctly
Why Goodwin Hospitality?
- Industry Experience- we provide our mystery shopping services to hundreds of hospitality clients around the country. We are experts and can professionally guide you to get the most out of your program possible.
- Online Reporting – our reporting platform allows for easy access to all of your past mystery shop data while giving you the opportunity to identify long and short term trends to make important business decisions.
- Unique Shopper Base- through our management recruiting arm, we have access to more hospitality professionals than any other mystery shopping firm.
- Quality Assurance- our quality assurance guarantee is second to none. If you do not believe a mystery shop has provided value to your business, we will redo the shop for you at no additional cost.
- No Hidden Fees- we simply do not believe in over charging or building in unnecessary fees. Our program includes no start-up costs, no reporting costs and no customization costs.
- Evaluate dining, lunch, breakfast, fine dining, fast casual and everything in between.
- Monitor wait staff.
- Measure operational standards including timeliness, cleanliness and food quality.
Bar Loss Prevention
- Evaluate your bar’s overall performance.
- Conducted by bar professionals.
- Monitor cash handling, pour counts, ID procedures and customer service.
- Optimize effectiveness and ensure integrity.
Franchise Compliance Audits
- Protect your brand’s reputation.
- Marketing materials displayed according to corporate standards.
- Employees dressed according to corporate standards.
- Evaluate overnight stays.
- Evaluate on location food and beverage.
- Monitor brand standards.
Additional Areas of Expertise
- Country Club
- Night Club
- Corporate Dining